When will my order be shipped?
We normally ship orders the very next business day.
What days do you ship orders?
Orders are shipped the next business day. We ship Monday through Thursday.
What happens after my order is shipped
Shipped orders are typically delivered 1 day after shipping. To guarantee the freshness and quality of your products, we kindly request that someone be available to receive the delivery. If you have any specific delivery instructions, please let us know as soon as possible by contacting us
Can I change my shipping address after I've placed my order?
If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.
What if my frozen product arrives damaged?
If your frozen product arrives damaged, please contact our customer support team immediately. We will work to resolve the issue and ensure your satisfaction.
We take great care in shipping our frozen products to provide you with the highest quality items possible. If you have any further questions or concerns about the shipment of frozen products, don't hesitate to reach out to our customer support team for assistance.
Are all your products shipped frozen?
Yes, the majority of our products are shipped frozen to ensure their quality and freshness upon arrival.
How do you keep products frozen during shipping?
We use specialized packaging materials such as insulated boxes and dry ice or gel packs to maintain a frozen temperature during transit. This helps to keep your products at the desired temperature until they reach your doorstep.